Hestercombe is currently closed due to the Covid-19 pandemic ~ please read our updated opening information
By visiting Hestercombe Gardens you accept the following terms and conditions and agree to abide by the garden’s rules and the instructions of the staff at all times.
Your Annual Membership
By signing up for a membership at Hestercombe, you agree to a 12 month contract. You are able to pay either up front pay with a single amount, or spread the cost across the year via a monthly Direct Debit. Both payment options cost exactly the same.
Renewing your membership
Shortly before your annual membership is due to expire, we will write to you to ask you whether you would like to renew it.
Cancellation of your Direct Debit & failure to pay
The monthly Direct Debit payment option cannot be used if buying membership as a gift for someone else.
If you need any further information, or have any questions about our Direct Debit or membership scheme, please contact our Membership Coordinator
In addition to the above conditions, the purchase of online tickets or the making of an online booking is subject to the acceptance of the following additional terms and conditions.
This website is owned and run by Hestercombe Gardens . Hestercombe Gardens respects your privacy and will continue to do so in the online world.
You are in control of what information we collect about you. By submitting your information you consent to the use of that information as set out in this policy. However, if you choose not to share your information some areas of the website may not be accessible or useable. We may ask you for information about yourself when you purchase tickets, book a function or other products and services, when you sign up for the Hestercombe Gardens mailing list, register for promotions/competitions or when you request brochures or other information and when you directly contact us via email or through the website. We may also invite you to complete surveys or provide us with feedback.
We also collect anonymous information about your use of the website from cookies and by the use of pixel tags. We may match information gathered from these sources with any information you have given us about yourself for the purposes explained in this policy.
We also use passive means to collect information such as tracking what pages you visit on the site. This information is used by Hestercombe Gardens to determine how visitors use the site. This then feeds into the development of the site as we aim to make it more enjoyable and easy to use.
Cookies are small data files that are sent to your browser and stored temporarily on your computer to help retain the information that you have entered whilst your browse our site. Pixel tags are used to help us see if emails from us have been received safely and at what time they are read.
A cookie will typically contain the name of the domain from which the cookie has come and the ‘lifetime’ of the cookie. Cookies do not give us your personal information, they provide us with non-personal information such as remembering your browser settings, what types of software you are using etc., so that we can make the site as easy to use as possible for you and all our visitors.
Certain cookies sent to your browser will help us to save you time. For example if you’re halfway through an online purchase our cookies will allow you to browse other areas of the website and then return to your purchase.
Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in the future. Please visit www.allaboutcookies.org for more information on this. Please note that if you choose not to receive cookies then some areas of the Hestercombe Gardens website may fail to function as intended so degrading your user experience.
We will use the information you enter on the site for administration purpose and any other purposes made clear in the data entry forms themselves, in any relevant terms or conditions and on any pages or emails which link to such forms. If you book with us we may use your personal data for the purpose explained below under the heading ‘Direct Marketing’.
The data you give us about yourself will enable us to give you updates via email using the contact details you provide on promotions and services we think may be of interest to you or to involve you in market research. To improve our picture of your interests we may link the data you give us with any data we gathered (via cookies) about your use of the site. Whenever we ask you for information about yourself you may, by ticking the relevant box, opt out of receiving these marketing communications. In addition, whenever you are contacted by email you will be told how to opt out of being updated by email in the future. We will not pass on your personal details to any other organisation without your express permission unless they are directly involved in the running or maintenance of this website.
Hestercombe Gardens does not intend to collect information from children under the age of 18 years. Children under the age of 18 years will not be able to participate in competitions – other than those specifically created for children (Holiday Quizzes and Trails etc) – nor to sign up to the Hestercombe Gardens mailing list as authorisation of use will be required through the use of a tick box on all entry/submission forms.
Booking online is quick, easy, convenient and safe. Hestercombe Gardens makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the internet.
Hestercombe Gardens may run online competitions intermittently on the website. Any personal information that is collected from this type of activity will be deleted once the competition entry date has closed. Personal information provided will not be used for marketing purposes unless specifically authorised to do so.
Photography by visitors is allowed without gaining prior permission - however please respect other visitors and the environment. If the photos are to be used commercially, either as part of a photoshoot (for a publication, magazine, catalogue, portfolio etc); where the photographer is being paid (e.g. a wedding or engagement shoot for example); or you intend to sell your photos or make money from them on external photography sites, then you must contact us with your request first. If you do not do this, then we reserve the right to request that they are removed or taken down.
We try to ensure that our website offers visitors exactly what they are looking for. To help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the website. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don’t link these addresses to any person’s name or identity.
Disclosure of your data to others may be necessary to ensure the smooth provision to you of the products, services and information you request. You booking data may be disclosed to the other entities described above under the heading ‘Direct Marketing’.
If you have any comments, queries or requests relating to the use of your data then please contact us via firstname.lastname@example.org or write to us at Hestercombe Gardens, Cheddon Fitzpaine, Taunton, Somerset, TA2 8LG.
We use links to improve your experience of our website. We will always try to make these links clear, so that you know you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and we cannot accept responsibility for the content of these websites or any information you choose to divulge to a linked website.
Because we are constantly improving our website there may be developments in how we use your data. All such developments will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to such changes.
Hestercombe Gardens is committed to working to prevent discrimination and promote equality for customers regardless of age, disability, gender, identity, pregnancy and maternity, marriage and civil partnership, race, religion, and belief, and sexual orientation. It is about breaking down barriers (real and perceived) and providing excellent customer service to enable everyone to experience and enjoy Hestercombe Gardens.
If you need to cancel your booking, please notify us via email as soon as possible to email@example.com. If you don’t have an email address then please call us on 01823 413923.
If cancellation is made more than a month before the start date of the course, then we are happy to offer a full refund.
If cancellation is made less than one month prior to the start of the course, then we will do our best to re-fill your place, in which case your ticket will be refunded. If we cannot re-fill your place, then unfortunately we will be unable to offer a refund.
Please don’t forget that you are welcome to give your place to a friend to enjoy – but please notify us so that we can change the name on the booking.
We reserve the right to postpone or cancel a course or change a course leader in the event of illness or for any other reason beyond our control. We will refund or transfer any deposits or balances paid for sessions cancelled by Hestercombe. Alternatively you can transfer the balance to another available session, workshop, or choose a Hestercombe voucher which will be redeemable for 6 months.
If you need to cancel a Father Christmas or theatre booking, please notify us as soon as possible via email at firstname.lastname@example.org or 01823 413923. If cancellation is made more than a month before the date of the booking, then we are happy to offer a full refund. If you cancel less than one month before the event, we will refund your ticket where possible. We are unable to transfer Father Christmas bookings.
If you are unable to attend a Piano Supper event, please contact our Visitor Reception team as soon as possible on email@example.com or 01823 413923. If cancellation is made more than a month before the date of the booking, then we are happy to offer a full refund of your £10pp deposit. If you cancel less than one month before the event, we will refund your ticket where possible.
All prices include VAT where applicable.
Hestercombe Gardens Trust Ltd VAT number: 821489619
Please call us on 01823 413923 or email firstname.lastname@example.org for any information you require on our events, facilities or products.